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Search It FAQ: Troubleshooting

Frequently asked questions related to Search It.

Common Issues

Missing/Broken Links

Are the links to electronic resources misbehaving?

Please send us a note at https://libraries.wsu.edu/online-access-issues ! That's the best way for us to find out about and fix them.

Missing Requesting Options

Are you missing your requesting options?

Please make sure that you have signed into Search It.

If you have already signed in, try refreshing the screen (you can use the F5 key or your browser's "reload this page" icon).

White Screen

Are you getting this screen when you attempt to sign in?

White screen error when signing into Search It

If so, this type of error can usually be resolved in one of two ways:

1) If you are using a bookmark to access Search It, please update it to https://searchit.libraries.wsu.edu. Or start from the Libraries' homepage.

2) Clear your cookies and cache, close your browsers, reopen browsers and try again. Or use an incognito/private browsing window.

WSU Libraries, PO Box 645610, Washington State University, Pullman WA 99164-5610, 509-335-9671, Contact Us